Refund policy

Last updated 31 July 2026

Failed runs are free

If a tool fails to produce a result, the credit is returned to your balance automatically. You do not need to ask.

Day passes

If you bought a day pass and have not spent any of its credits, email us within 14 days and we will refund it in full. Once credits have been used the purchase is not refundable, because the AI cost has already been incurred.

Subscriptions

Cancel any time from your account page; you keep access to the end of the paid period. If you were charged for a renewal you did not intend and have used fewer than 20 credits in that period, email us within 14 days for a full refund.

Not covered

We cannot refund because you disliked the wording of a result. The output is generated fresh each time, so run it again with more detail, or try a different tool. Support will gladly help you get a better result.

How to ask

Email support@semicolans.com from the address on the account, with the date of the payment. Approved refunds return to the original card within 5 to 10 business days.