Review Response Writer
Three ways to reply to a review, including the bad ones, written for the people reading it later.
Free plan results are not saved. Copy it before you leave this page.
About this tool
The reply to a bad review is not really addressed to the person who wrote it. It is addressed to the next fifty people who read it while deciding whether to trust you.
That changes what a good reply looks like. It is short, it does not argue the facts, it does not sound wounded, and it moves the conversation somewhere private. A defensive reply confirms the reviewer's story. A generic thank-you reply confirms you are not listening. The middle path is narrow, and it is hard to find when you are annoyed.
This tool writes three versions at different levels of warmth so you can pick one when you are calm enough to choose. It will not admit legal fault on your behalf, and it will not offer a refund unless you told it you were willing to.
Questions
Should I reply to every review?
Reply to all negative ones and a sample of positive ones. Future customers read the negative replies most closely, which is where the value is.
What if the review is unfair or false?
Still do not argue in public. A calm, short reply that offers to sort it out privately reads far better than a rebuttal, whoever is right.
Will it apologise on my behalf?
It acknowledges the experience without admitting legal fault, and it will not offer compensation unless you say you are offering some.
How fast should I reply?
Within a day or two for a bad review. Fast enough to look attentive, slow enough that you are not replying while annoyed.